Ordered and received in a couple days one of the friendliest and most efficient businesses I've dealt with definitely will be returning. As far as the product itself, it's an absolute work of art. Beautiful finish on the wood and everything seals up perfectly. Takes a little time getting the perfect lighting routine but once you do it brings out all the flavours of the flower and paired with your favourite water pipe will provide those big hits you're craving if you're transitioning from combustion smoking. Absolutely would recommend especially for bong heads trying to look after their lungs a little more!